Betting Rules

These Betting Rules explain the general principles that apply when using the betting and gaming services available through Luckau Casino. They should be read together with the website Terms and Conditions, any game-specific rules, promotional terms and the information displayed when you place a bet. Product availability, bet types, markets, limits and settlement methods may vary. The rules applying to a particular bet are the rules displayed when that bet is accepted.

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1. General betting principles

By placing a bet or participating in a game through Luckau Casino, you confirm that you have read and understood the rules relevant to that activity. You are responsible for checking the details of your selection, the stake, the odds or game information, and any conditions shown before confirming the transaction. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channels.

In this article

You must use your own account and provide information that is accurate, complete and current. An account may only be used by the registered account holder. Bets placed by another person, or bets placed using an account that is not authorised for the activity, may be voided or reviewed in accordance with the Terms and Conditions. Account access details should be kept confidential, and you should notify the operator promptly if you believe another person has accessed your account.

Only bets accepted and recorded by the website are valid. A bet is not considered placed merely because a selection has been entered, a page has been opened or a request has been submitted. You should wait for the confirmation shown by the website and check your betting history. If a transaction appears incomplete, duplicated or inconsistent with your intention, avoid placing another bet until the status has been checked.

You must meet all applicable age, identity, location and account requirements before using the services.
You must not use the services for unlawful purposes, including fraud, money laundering or unauthorised payment activity.
You must not attempt to manipulate a market, game, promotion, result, website feature or settlement process.
You are responsible for reviewing the rules and information displayed for the product or market you select.
The operator may refuse, restrict, suspend or review activity where this is permitted by the applicable terms and requirements.

The website may display information about events, games, markets, odds, features or potential returns. This information is provided to help you make an informed decision, but it does not guarantee that a bet will be accepted or that a particular outcome will occur. Information may be corrected or updated where an error, delay or technical issue is identified.

2. Placing bets and checking bet details

Before confirming a bet, check the event or game, selection, market, odds, stake, potential return and any applicable conditions. A displayed price or return may change before acceptance. Where a confirmation screen shows updated details, you should review those details carefully before proceeding. The accepted bet is the bet recorded in your account, not an earlier version of the selection or price.

Bet types and selections

The website may offer different bet types, including single selections, multiple selections, combinations or other options. The meaning of each bet type, the way selections are combined and the circumstances in which a return may be paid should be explained in the relevant product information. A multiple bet may depend on more than one selection being successful, while a single bet generally relates to one selection. The specific rules shown for the market take priority over general descriptions.

A bet may be rejected, partially accepted or accepted with a different stake or price where the website indicates that this is possible. If only part of a requested bet is accepted, the accepted portion is the part recorded in your betting history. You should check that history after each transaction. Where a technical error, obvious pricing error or material display error occurs, the operator may investigate and correct the affected transaction in accordance with the applicable Terms and Conditions.

Odds, returns and records

Odds are used to show the potential return or relevant price for a selection. They do not guarantee an outcome. Any return shown before a bet is accepted is an estimate based on the displayed information and may not apply if the odds change. The final outcome and any applicable adjustments are determined under the rules for the relevant market or game.

Your betting history is the primary record of accepted bets, including the selection, stake, status and settlement information. Keep your own records where helpful and review them regularly. If you notice an apparent error, raise it as soon as reasonably possible and provide enough information for the transaction to be identified. An enquiry does not automatically change the status of a bet.

Select the relevant event, game, market or betting option.
Review the selection, stake, odds, potential return and any special conditions.
Confirm that the information reflects your intention before submitting the bet.
Wait for the website to display confirmation that the bet has been accepted.
Check your betting history and account balance after the transaction.

3. Events, markets and settlement

Sports and event bets are settled using the official result or result source specified in the applicable market rules. Different markets can use different settlement points. For example, a market may be determined by the result at the end of scheduled play, the result after a particular period, or another clearly stated measure. You should read the market description rather than assume that all bets on an event are settled in the same way.

If an event is postponed, abandoned, interrupted, rescheduled, shortened or changed, the relevant event rules determine whether bets remain active, are carried forward, are settled using an available result or are voided. A change to the venue, participants, format, timing or conditions may affect settlement. The treatment can differ between markets, so a decision for one market does not necessarily apply to another market on the same event.

Where a result is amended after initial settlement, the operator may review the affected bets and apply the correction allowed by the relevant rules. A result may be based on an official announcement, governing body decision or other stated source. Informal reports, commentary, live scores or social media posts may not be sufficient to determine a market unless the market rules say otherwise.

A selection that does not participate may be treated according to the non-runner or participant rules for that market.
A dead heat or tied result may be settled under the dead-heat provisions shown for the relevant market.
Markets based on a specific period, score, statistic or occurrence are settled only against the stated period or measure.
If the outcome cannot be determined in the manner described, the applicable rules may provide for a void result or another stated settlement method.
The fact that an event is completed does not, by itself, determine how every market on that event is settled.

If a market is suspended or unavailable, you should not assume that a request has been accepted. An accepted bet remains subject to its applicable rules even if the market later disappears from the website. Where a technical interruption prevents a bet from being accepted or recorded, the transaction may not be valid.

Live or in-play information may be delayed, incomplete or subject to correction. You should not rely solely on a live display when deciding whether to place a bet. The settlement of an accepted bet is governed by the applicable market rules and the official information used for that market.

4. Casino games and game outcomes

Casino games are governed by the game rules and information displayed for the individual title. Those rules may describe the objective, available wagers, symbols, bonus features, rounds, qualifying conditions, return information and the way a result is determined. Read the game information before playing, particularly when using a new title or feature.

Game outcomes are determined by the systems and procedures used for the relevant game. Past results, patterns, previous wins, previous losses and the amount wagered do not guarantee or predict a future result. A game may contain random outcomes or other outcome processes described in its rules. You should play only with money you can afford to lose and should not chase losses by increasing stakes.

A game round should be considered complete only when the website has recorded the result or shows that the round has been settled. If a connection fails during a round, do not immediately repeat the wager. Check your balance, game history and account records first. The operator may investigate interrupted or disputed rounds and use the recorded game data and applicable rules to determine the outcome.

Errors, interruptions and irregular play

Software, display, payment or communication errors may affect a bet or game. If an obvious error occurs, the operator may suspend the affected activity, investigate the issue and correct or void an affected transaction where allowed. You must not exploit a fault, delay, vulnerability or malfunction. Any funds or credits obtained through an error may be reviewed and, where permitted, adjusted.

Using automated tools, unauthorised software, bots, scripts or other methods designed to interfere with normal play is not permitted. Collusion, deceptive conduct, misuse of promotions and attempts to conceal the source of funds may also lead to account review. The operator may request information or documents needed to complete a review, and access to services may be limited while the review is underway.

Do not refresh repeatedly or submit the same wager again when a transaction appears delayed.
Check your account history before taking further action after a connection or display problem.
Do not attempt to use a software fault or pricing error to obtain an unfair advantage.
Follow the instructions shown for each game, including any requirements for completing a round.
Keep your device and account access details secure when using the services.

5. Cancellations, disputes and responsible betting

A bet cannot normally be changed or cancelled after it has been accepted unless the relevant rules specifically allow it. Closing a browser, losing an internet connection or leaving a game does not automatically cancel an accepted bet. If you believe a bet has been placed incorrectly, check its status and raise the issue promptly. Any cancellation, voiding or adjustment will be handled under the applicable product rules and Terms and Conditions.

If you disagree with a settlement or account record, review the market or game rules first and provide the relevant transaction details through the available support process. A dispute should explain the event or game, date, selection, stake, transaction reference where available and the reason for the concern. The operator may review account records, game records, official results and other relevant information before responding.

Responsible betting

Betting should be entertainment, not a way to solve financial problems or recover losses. Set a budget before you play and decide how much time you are comfortable spending. Take regular breaks and avoid betting when upset, under the influence of alcohol or drugs, or when you feel pressure to win back money. Never borrow money to gamble and do not use money needed for rent, bills, food or other essential expenses.

Use available deposit, stake, loss or session controls where they are offered.
Consider a break or account restriction if gambling is becoming difficult to manage.
Keep gambling separate from everyday spending and monitor your account activity.
Talk to someone you trust if your gambling is causing stress, conflict or financial concerns.
Seek independent help from an appropriate Australian gambling support service if you need assistance.

These Betting Rules are general information and do not replace the rules shown for a particular product, market, game or promotion. If there is an inconsistency, the more specific applicable rule or the Terms and Conditions will generally govern the relevant activity. Rules may be updated from time to time. Always review the current version before placing a bet, and do not continue if you do not accept the rules that apply.